Effective Date: July 7, 2025
Platform Provider: Gaviso Digital Marketing, LLC (“Gaviso,” “we,” “us,” or “our”)
Platform Name: Gaviso CXA (Customer Experience Automation)
Contact: support@gaviso.io

1. Information We Collect

When you use Gaviso CXA, we collect the following types of information:

a. Account & Contact Information

• Name, email address, phone number
• Company or business name
• Billing details and payment method (via our secure payment processor)

b. Platform Usage Data

• CRM entries (leads, contacts, deals, etc.)
• Campaign activity (email/SMS logs, automation steps, review requests)
• Interactions with AI tools (e.g. Funnel AI, review replies)
• Login timestamps and device information

c. Third-Party Integrations
If you connect third-party apps (e.g. Google, Facebook, Stripe), we may receive information from those platforms as needed to deliver services.

2. How We Use Your Information

We use your data to:

• Provide and maintain access to Gaviso CXA features
• Operate marketing automations and CRM workflows
• Deliver email, SMS, and AI-driven content as configured by you
• Monitor performance, provide support, and improve functionality
• Process payments and usage-based billing

We do not sell your personal information or CRM data to any third parties.

3. Data Storage & Security

Your data is stored on secure cloud servers in compliance with industry standards.

We implement technical safeguards including encryption, access controls, and monitoring to protect your information.

While no system is 100% secure, we follow best practices to minimize risk.

4. Use of AI & Automation

Some features within Gaviso CXA leverage third-party AI tools (e.g., OpenAI) to enhance automation and personalization. Your prompts, content, and customer data may be transmitted to these services strictly for processing your requested actions.
We do not allow third-party AI vendors to train their models on your private data.

5. Your Data Rights

You have the right to:

• View and update your account information
• Export your contact and CRM data
• Request permanent deletion of your account
• Requests can be made by contacting privacy@gaviso.io.

6. Cookies & Tracking

Gaviso CXA may use cookies and local storage to:

• Maintain your login session
• Track platform activity for support and performance purposes
• You can clear or disable cookies via your browser settings, but doing so may impact platform functionality.

7. Third-Party Services

We rely on trusted vendors to deliver parts of the platform, including:

• Stripe (payments)
• Twilio (SMS delivery)
• OpenAI (AI content generation)
• Google/Facebook (integrations, forms, ads)

These services have their own privacy policies, and their use is subject to their terms.

8. Children’s Privacy

Gaviso CXA is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify users via email or dashboard alert. Continued use of Gaviso CXA after changes implies your acceptance.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact us at:

Email: privacy@gaviso.io
Mailing Address: Gaviso Digital Marketing, LLC – [Insert address]